Network, pricing & roles

Route R1 · Western corridor

Towns

Code	Town	Type	Zone	Km from NBO	Branch / agents	Hours	GPS	Door delivery

Base rates (KSh) · by zone difference × chargeable weight

Effective from

Zone difference	Example lanes	Small ≤ 2 kg	Medium ≤ 10 kg	Large ≤ 25 kg	Per kg over 25

Zones: 0 = Nairobi · 1 = Naivasha, Nakuru · 2 = Eldoret, Soy · 3 = Matunda, Kitale, Kapenguria. Lane overrides (for example NBO→KTL promotional pricing) and seller-tier discounts sit on top of the base card.

Seller tier discounts

Tier	Monthly volume	Payout hold
A	1,000+	24h
B	300–999	48h
C · new	< 300	72h

Delivery options

TAJ DOOR surcharge (KSh) TAJ EXPRESS surcharge (KSh) Sender door pickup (KSh) Volumetric divisor

COD

COD fee (% of COD) COD fee minimum (KSh) Max COD per parcel (KSh) Cash COD allowed up to (KSh)

Cover & liability

Cover premium (% of declared) Uncovered liability cap (KSh) ID required above declared (KSh)

Commission rules

Applies to	Event	Basis	Earned when	Effective
All authorised agents	Origin booking	Delivery fee	Parcel final state	1 Nov 2026
All authorised agents	Destination release	Delivery fee	Collected	1 Nov 2026
Kitale Mega Agent (override)	Destination release	Delivery fee	Collected	1 Nov 2026
Riders	Door delivery	Flat per drop	Delivered (OTP)	1 Nov 2026

Uncollected parcels

Reminder days Storage starts on day Storage per day (KSh) Auto-return on day

Delivery attempts

Max door attempts Seller decision window (hours) Default if no decision Return fee (% of original fee)

Release & money controls

Pickup release requires Door delivery requires Maker-checker on withdrawals above (KSh) Lost if discrepancy unresolved after (hours)

Permission matrix

Permissions are scoped to a branch where it applies

Permission	Super admin	Hub manager	Booking agent	Pickup agent	Driver / rider	Seller	Finance

Event	To	Channel	Template
Booked	Receiver	SMS	TAJ: Parcel from {sender} booked to {town}. Track: {short_url} Ref {tracking}
Dispatched	Receiver	SMS	TAJ: Your parcel {tracking} is on the way to {town}.
Ready for collection	Receiver	SMS	TAJ: Parcel {tracking} ready at {pickup_point} ({hours}). Code {collection_code}. {cod_line}
COD line	Receiver	SMS	Pay KSh {cod} to Paybill {paybill}, Acc {tracking} before collection.
Out for delivery	Receiver	SMS	TAJ: {rider} is delivering {tracking} today. Give OTP {otp} only on receipt.
Delivered	Receiver + seller webhook	SMS / API	TAJ: Parcel {tracking} delivered {time}. Thank you.
Uncollected reminder	Receiver	SMS	TAJ: Parcel {tracking} waiting at {pickup_point} {days} days. Storage applies from day {storage_day}.