A short tour
Six stops. Each one opens a real screen in the preview.
The day, from head office
Parcels booked, trips on the road, cash sitting with agents, and the few things that need a decision.
Open today’s picture →Book one parcel
Sender, receiver, town, weight, and whether the customer pays now or on collection.
Book a parcel →Follow one parcel
Where it has been, who scanned it, whether it is paid, and what happens if it cannot be delivered.
Open a sample parcel →The shop, on a phone
Receive a parcel, hand it to the customer with a collection code, and take M-Pesa or cash.
Open the agent phone →What the customer sees
No app and no account. Where the parcel is, which pickup point, and how to collect it.
Track a sample parcel →Paying the seller
Money on hold, money they can withdraw, and a payout to their M-Pesa.
Open the seller wallet →Who uses it
The control room
One place for the whole corridor. Bookings, bags and trips, problems, towns, prices, and the day’s money.
Open head office →The shop’s own view
Book one order or upload a whole day’s list. See what was delivered, what came back, and what TAJ owes them.
Open a seller’s home →At the counter
Take a parcel in, print the label, put it in a bag, and release it when the customer arrives with their code.
Open the agent phone →To the door
The day’s stops, a call or a text to say they are close, payment on the doorstep, and a code to confirm handover.
Open the rider phone →Tracking, nothing to install
A page on any phone. The customer sees the pickup point and the next step. Their name and number stay partly hidden.
Track a parcel →How people hear from TAJ
A text when a parcel is ready, with the collection code. WhatsApp to ask “where is it”. M-Pesa to pay, and to pay the seller.
Three things we keep separate
A parcel can be sitting in Kitale and still be unpaid. A seller can be owed money for a parcel that was delivered two days ago. Each story moves on its own.
When a delivery fails, we record why — not home, wrong place, refused — and the parcel is set to try again, go back, or be reviewed. Every step says who did it.
The money, in one pass
The customer pays
The delivery fee can be paid up front. Goods can be paid on collection, by an M-Pesa prompt or by cash at the counter or the door. Cash an agent is holding has a limit.
The seller is paid
Collected money waits a short time, then it is theirs to withdraw to M-Pesa. They can see what is held, what is ready, and what has already been sent.
Head office checks the day
Fees earned, cash on delivery collected, cash still with agents, and any M-Pesa payment that has not yet been matched to a parcel.
What we build, and when
First Open the corridor
Booking one parcel or a whole list. A tracking number on every parcel. Scanning, bags and trips. The agent phone, including when the network drops. Collection with a code. M-Pesa and cash. The seller wallet. Texts, the public tracking page, and “where is my parcel” on WhatsApp. Head office sees the day and the money.
Next To the door
Riders deliver to the door and the customer confirms with a code. Sellers can book in a WhatsApp chat. Agents see their commission and can withdraw it. Claims for loss and damage, and a clearer returns path.
Later Connected shops
A shop’s own website or till can send orders straight in. Clearer routes. Room for more sellers on the same network.
Every screen
Head office
Sellers
Phones & customers
Sample corridor for this preview: Nairobi, Nakuru, Eldoret, Kitale, and the stops between. Refresh the page to see the same sample day again.